Module 9: Addressing the Conflict

Welcome to Module 9! Wow, so close to the end. In this lesson we’re getting into how to pull all of your preparation together and use it to address the conflict with the other person.

1 First, watch the 28 minute lesson video. As always, if you want to follow along with printed handouts, here they are: Module 9 Handouts. If you’d like them in large print, use these handouts instead: Module 9 handouts large.

2 I created some resources for you to print off and have handy when you address your practice case. I hope you find them useful!

First, an interest exploring questions cheat sheet: Interest Exploring Questions

Second, here is your custom designed 11 step Collaboration Process: Collaboration Process

3 Homework! (Here it is in word: Module 9 Homework  and pdf: Module 9 Homework)

Preparing to Address Conflict

Preparing to Address Conflict

Name *

Email Address *

Make a list of broadening and interest exploring questions for use in your practice case (clarifying, too, if you already know what you’ll need to clarify). See if you can list 2 broadening questions and 5 interest exploring questions (hint: think about what positions the other person has taken in this situation and list some questions you could ask to get underneath each one):

When you share your perspective with the other person, you’ll need to do it using collaborative language. A good way to do that is to be prepared with some I-Messages or to use the structure of the I-Message to think about how to share your perspective in a way the other can hear it. In other words, neutralize your language, removing all blame and judgement, talk about how you feel about the situation, why you feel the way you do, and name your interests. When it’s your turn to share your perspective, what will you say?

Δ

NEXT MODULE