Module 9: Addressing the Conflict

Welcome to Module 9! Wow, so close to the end. In this lesson we’re getting into how to pull all of your preparation together and use it to address the conflict with the other person.

1 First, watch the 28 minute lesson video. As always, if you want to follow along with printed handouts, here they are: Module 9 Handouts. If you’d like them in large print, use these handouts instead: Module 9 handouts large.


2 I created some resources for you to print off and have handy when you address your practice case. I hope you find them useful!

First, an interest exploring questions cheat sheet: Interest Exploring Questions

Second, here is your custom designed 11 step Collaboration Process: Collaboration Process


3 Homework! (Here it is in word: Module 9 Homework  and pdf: Module 9 Homework)


Preparing to Address Conflict

Preparing to Address Conflict