The Conflict Decoder Online Team Training
Transform Your Team into a High-Performing Collaborative Powerhouse
Elevate Workplace Harmony, Boost Productivity, and Strengthen Collaboration with The Conflict Decoder for Teams™ and Collaboration In A Box™
Imagine your team not just preventing conflicts but thriving together—where every team member feels empowered, engaged, and aligned with your organization’s goals. With the right tools and strategies, your team can achieve this and more.
Is your team performing well but could be even more efficient, collaborative, and supportive?
Even the best teams have room to grow.
Unlock Your Team's Full Potential
When you invest in their development, you’re not just solving problems—you’re unlocking their full potential. The Conflict Decoder for Teams™ provides the support, training and tools – including our proprietary and uniquely transformational Collaboration In A Box™ tool – your team needs to excel together.
Proactive Growth, Not Just Problem-Solving
While many organizations only address conflict when it arises, proactive leaders understand the value of preparing their teams to navigate challenges before they become obstacles.
Comprehensive Team Training
The Conflict Decoder for Teams™ is designed to equip your people with the skills and tools to prevent conflicts from ever taking root. This approach not only saves time and reduces stress but also fosters a culture of continuous improvement, innovation, and mutual support.
In addition to 5 live 90-minute online sessions with me, trainer and mediator Kirstin Lund, your team will access 8 training modules on a training platform private to your group. Each of the modules contains a series of short videos explaining the concepts, strategies and processes necessary to shift from conflict to collaboration. This sample video from Module 3 shares the #1 reason conflict can be so hard to solve:
Why Before How: The Key to Lasting Success
In three decades of working with teams, I’ve discovered that the most successful organizations are those that understand the importance of the “why” before the “how.” Before jumping to solutions, it’s crucial to understand the underlying needs and motivations that drive your team. This clarity is the foundation for any successful conflict resolution or collaborative effort. When your team understands why an issue exists, they can address the root cause rather than just treating the symptoms.
This approach leads to more effective, lasting solutions that not only resolve current challenges but also prevent future ones.
Past Participants
“I feel more equipped when approaching difficult discussions, especially with employees that tend to be more difficult to chat with.”
Application Process
Space in the pilot is limited to 20 teams, and I’m committed to working with those who will benefit most. To ensure the right teams join at the right time, I’ve created an application process that includes a confidential call with me. During the call, I’ll answer your questions, assess where your team excels, identify areas for improvement, and discuss your team’s goals. Together, we’ll determine if this program is the right fit. If it’s not the optimal next step, I’ll suggest other actions to consider before training with me.
The Conflict Decoder: A Comprehensive Program for Your Team’s Success
The foundation of the The Conflict Decoder for Teams program is Why Before How.
Your team will learn the concepts, skills and processes necessary to implement that simple but transformational process to shift from conflict to collaboration. Each team member will receive their own Collaboration In A Box tool and will together learn how to use it for maximum impact. The team leader will also have the benefit of two follow-up coaching calls with Kirstin Lund to support and trouble-shoot implementation.
What’s Included in the Program:
- 10-Week Training Program: Your team will participate in a private online training program that includes 8 modules of pre-recorded video content. Each module is designed to fit into your team’s schedule, allowing them each to learn at their own pace.
- Live Interactive Sessions: Your team will have access to 5 private 90-minute live online sessions with Kirstin Lund, the founder of Collaboration In A Box. These sessions deepen the learning, provide opportunities for reflection, and foster team discussions on how to apply the insights to your workplace.
- The Collaboration In A Box Card Deck: Each team member will receive their own deck, providing them with a powerful tool to navigate and resolve conflicts effectively. The deck’s innovative design makes it easy to pinpoint the needs at the heart of any issue, laying the groundwork for solutions that work for everyone
- Individual Workbooks: Each team member will also receive a beautifully designed 95-page workbook filled with reflection questions, activities, and resources to support their learning. The workbook is a place for team members to document their insights, ideas, and progress.
- Coaching for the Team Leader: The team leader will have two follow-up coaching calls with Kirstin Lund to support implementation planning and team adoption of the learned skills.
Achieve the Following Outcomes:
- Prevent Conflicts Before They Arise: By equipping your team with the skills to identify and address needs early, you can prevent many conflicts from ever taking root.
- Foster Clear Communication: The program teaches your team how to communicate their needs, preferences, and priorities clearly, reducing misunderstandings and miscommunication.
- Enhance Collaboration and Innovation: When team members understand and support each other’s needs, they are more likely to collaborate effectively and bring creative solutions to the table.
- Strengthen Trust and Support: The program helps build a culture of trust and mutual support, where team members feel safe to express their needs and collaborate on solutions.
Application Process
Space in the pilot is limited to 20 teams and I want to work with teams I know will benefit. To ensure the pilot includes the right teams at the right time for them, I’ve created an application process that includes a confidential call with me so I can answer any questions, hear where your team is doing well and where they could use some support, and what your goals for your team are. Then we’ll talk about whether the program is a good fit right now (and if I (or you) think it’s not your optimal next step, I’ll give you some suggestions for other actions you could take before considering training with me.)
Past Participants
“Improvement was seen in all areas. Improved teamwork, more collaboration/collaboration among staff. Staff are more open to problem-solving, and seeking support.”
The Heart of the Solution: Collaboration In A Box Card Deck
The true innovation in our program lies in the Collaboration In A Box card deck—a tool that transforms how your team communicates, collaborates, and resolves issues.
A Revolutionary Approach to Team Collaboration
In close to 30 years of mediating workplace conflicts, I have identified a core set of 52 interpersonal needs that consistently arise in team dynamics. These needs are the key to understanding and resolving conflicts, enhancing communication, and fostering collaboration. The Collaboration In A Box card deck distills these insights into a tangible, easy-to-use tool that helps your team:
- Identify and articulate needs clearly: The deck helps team members pinpoint their own needs and understand the needs of others, which is essential for effective communication and problem-solving.
- Facilitate productive conversations: With the card deck, even difficult conversations become manageable. The tool provides a structure that makes it easier to discuss sensitive topics and find common ground.
- Build mutual understanding and trust: By focusing on needs rather than positions, your team can develop solutions that satisfy everyone, leading to stronger relationships and a more supportive work environment.
This sample video from Module 2 shares the secret to shifting from conflict to collaboration:
How the Collaboration In A Box Card Deck Works
Each card in the deck represents a specific interpersonal need, such as fairness, efficiency or feeling valued.
When faced with a challenge or conflict, team members use the card deck to identify the needs at play and incorporate that crucial knowledge into the learned problem solving process to make it super easy to implement. This process not only clarifies the issue but also opens up new avenues for creative problem-solving.
For example, instead of a team member feeling frustrated and unheard, the card deck gives them a tool to identify their concerns as well as language to express them in a non-confrontational way that won’t escalate conflict. The team can then work together to find a solution that meets this need while also addressing the needs of others.
The Collaboration In A Box card deck is more than just a tool—it’s a game-changer for how your team operates. It makes the often difficult task of clarifying and communicating needs simple, tangible, and even enjoyable.
Past Participants
Why This Program Is Perfect for Your Team
If you’re a leader who values your team and wants to provide them with the tools and training they need to thrive, The Conflict Decoder for Teams is designed for you.
Is This Right for Your Team?
This program is ideal for teams that are performing well but want to go further. If you want to improve your team’s relationships, deepen their understanding of themselves and each other, and equip them with the skills to handle challenges proactively, this program is a perfect fit.
However, if your team is currently in crisis, a different approach may be needed first. Send in the quick pilot application form and we will book a call to talk confidentially about your situation and determine if this program is the right next step for your team.
Past Participants
How to Get Started
Investing in your team’s development is an investment in your organization’s future success.
When The Conflict Decoder for Teams program is launched, the price will be $15,000 but is now available for a pilot price of $5,995 plus HST for the first 20 teams (to a maximum of 24 team members.)
This is a fraction of the cost of hiring a conflict coach or consultant and much less than the time and stress lost to managing unresolved workplace conflicts (which most team leaders indicate eats up 40% of their own time and a quarter day a week of each team member’s.)
Ready to empower your team to reach new heights? Apply today and Kirstin will reach out to book a time to discuss whether this is the right fit for your team to get started on the path to a more collaborative, productive, and supportive workplace.
Past Participant
“As an ED, I used to dread dealing with conflicts among my team members. But after implementing what I learned in Collaboration in a Box training, I feel more equipped to 'invite in' conflict and coach my team through difficult conversations, promoting a more collaborative work environment.”