The Conflict Decoder
Problem Resolution Training for a Win/Win Workplace
Boost Workplace Harmony & Productivity with Proven Strategies
Elevate Workplace Harmony, Boost Productivity, and Strengthen Collaboration with The Conflict Decoder™ and Collaboration In A Box™
Imagine not just preventing conflicts but feeling confident you have the skills to approach difficult situations with your colleagues in a way that leads to an environment where everyone feels empowered, engaged, and aligned with your organization’s goals. With the right tools and strategies, you might even find that those difficult situations turn into solutions that don’t just solve the problem but strengthen relationships.
Stop Managing Conflict. Start Inspiring Collaboration.
Even the best teams have room to grow.
Proactive Solutions for A Thriving Workplace
This isn’t just another conflict resolution program. We go beyond putting out fires to equip you with the skills and tools you need to thrive. Our proprietary Collaboration In A Box™ toolkit provides a unique, transformative approach that fosters proactive collaboration and unlocks your full potential.
Comprehensive Training
The Conflict Decoder™ is an online training program designed to equip you with the skills and tools to prevent conflicts from ever taking root. This approach not only saves time and reduces stress but also fosters a culture of continuous improvement, innovation, and mutual support.
In addition to receiving the Collaboration In A Box card deck and a gorgeous 95-page workbook with reflection and practice activities that will support you in integrating the learning, you will have access to 8 training modules on a training platform where you can share insights and questions. Each of the modules contains a series of short videos explaining the concepts,
strategies and processes necessary to shift from conflict to collaboration. This sample video from Module 3 shares the #1 reason conflict can be so hard to solve:
Why Before How: The Key to Lasting Success
In almost three decades of facilitating workplace conflict and collaboration, I’ve discovered that the most successful collaborators are those who understand the importance of the “why” before the “how.” Before jumping to solutions, it’s crucial to understand the underlying needs and motivations that drive you and those you work with. This clarity is the foundation for any successful conflict resolution or collaborative effort. When you understand why an issue exists, you can address the root cause rather than just treating the symptoms.
This approach leads to more effective, lasting solutions that not only resolve current challenges but also prevent future ones.
Past Participant
“I do not see conflict as a negative, there is opportunity to resolve the issue if dealt with early. I will choose to address a situation to ensure I am not making assumptions and can understand the other person's side.”
Pilot Price Opportunity
Although this course has been piloted and proven (and I’ve taught these same skills for close to 30 years), I’m piloting once more now that the whole package is ready to go on its new training platform. Space in the pilot is limited to 30 individuals. In exchange for your feedback about how the platform works for you and the impact the training has, you’ll get a really great pilot price.
The Conflict Decoder: A Comprehensive Program for Your Success
The foundation of The Conflict Decoder program is Why Before How. You will learn the concepts, skills and processes necessary to implement that simple but transformational process to shift from conflict to collaboration. You will receive the Collaboration In A Box tool and during the program, will learn how to use it for maximum impact.
What’s Included in the Program:
- Self-Paced Training Program: Go at your own pace to access this online training program that includes 8 modules of pre-recorded content, each module containing short training videos designed to fit into your schedule and available to be reviewed as often as you like, for as long as is helpful.
- Training Platform: As you access each of the training videos, you’ll have the opportunity to share insights and questions on the platform, to engage with other participants and to ask me questions about the learning, which I will respond to right in the platform!
- The Collaboration In A Box Card Deck: You will receive your own deck, providing you with a powerful tool to navigate and resolve conflicts effectively. The deck’s innovative design makes it easy to pinpoint the needs at the heart of any issue, laying the groundwork for solutions that work for everyone. Nothing like this proprietary tool exists in the market - and it’s what makes this program wholly unique.
- 95-Page Workbook: You will also receive a beautifully designed 95-page workbook filled with reflection questions, activities, and resources to support your learning. The workbook is a place for you to document insights, ideas, and progress.
- Group Reflection: During the pilot I will schedule several completely optional opportunities for live online reflection and discussion. These 90-minute sessions will provide an opportunity to reflect on the materials, discuss key learnings, share impacts and ask questions.
Achieve the Following Outcomes:
- Prevent Conflicts Before They Arise: By equipping yourself with the skills to identify and address needs early, you can prevent many conflicts from ever taking root.
- Foster Clear Communication: The program teaches you how to communicate your needs, preferences, and priorities clearly, reducing misunderstandings and miscommunication.
- Enhance Collaboration and Innovation: When you understand your own and your colleagues’ needs, you are all more likely to collaborate effectively and bring creative solutions to the table.
- Strengthen Trust and Support: The program helps you to contribute to a culture of trust and mutual support, where you communicate in a way that encourages others to express their needs and collaborate on solutions.
- Address Conflict with Confidence: The program will provide everything you need to feel confident you have the skills and tools to approach difficult situations with your colleagues in a way that leads to collaborative solutionsnandnstfengthened relationships.
Past Participant
"I feel more equipped to approach and have valued discussions when dealing with conflict. As a manager, the impact is substantial in terms of managing a mid-sized team.”
The Heart of the Solution: Collaboration In A Box Card Deck
The true innovation in our program lies in the Collaboration In A Box card deck—a tool that transforms how you communicate, collaborate, and resolve issues.
A Revolutionary Approach To Workplace Collaboration
Over 25 years of mediating workplace conflicts, I identified a core set of 52 interpersonal needs that consistently arise in team dynamics. These needs are the key to understanding and resolving conflicts, enhancing communication, and fostering collaboration. The Collaboration In A Box card deck distills these insights into a tangible, easy-to-use tool that helps you:
- Identify and articulate needs clearly: The deck helps you pinpoint your own needs and understand the needs of others, which is essential for effective communication and problem-solving.
- Facilitate productive conversations: With the card deck, even difficult conversations become manageable. The tool provides a structure that makes it easier to discuss sensitive topics and find common ground.
- Build mutual understanding and trust: By focusing on needs rather than positions, you can develop solutions that satisfy everyone, leading to stronger relationships and a more supportive work environment.
This sample video from Module 2 shares what’s at the heart of effective collaboration:
How the Collaboration In A Box Card Deck Works
Each card in the deck represents a specific interpersonal need, such as fairness, efficiency or feeling valued.
When faced with a challenge or conflict, you can use the card deck to identify the needs at play and incorporate that crucial knowledge into the learned problem-solving process to make it super easy to implement. This process not only clarifies the issue but also opens up new avenues for creative problem-solving.
For example, instead of feeling frustrated and unheard, the card deck gives you a tool to identify your concerns as well as language to express them in a non-confrontational way that won’t escalate conflict. You can also use the cards to help understand the needs of the other and work together to find a solution that you both find satisfying.
The Collaboration In A Box card deck is more than just a tool—it’s a game-changer for how you communicate and problem-solve. It makes the often difficult task of clarifying and communicating needs simple, tangible, and even enjoyable.
Past Participant
“My understanding of collaboration has changed.”
Why This Program Is Perfect For You
Your Work Relationships are Good. Let's Make Them Great.
You value the people you work with but you wish you were on the same page more often and you could hear each other more clearly. The Conflict Decoder for Teams™ is designed for you to:
- Transform conflict into collaboration: Navigate disagreements constructively and creatively.
- Communicate with impact: Build trust and understanding through clear, empathetic communication.
- Achieve peak performance: Clear away the stress of conflict and see your energy and productivity soar.
This program provides the tools and training to help you contribute to a culture of collaboration where every team member thrives.
Is this for you?
- You want to be part of a team that excels.
- You value growth and continuous improvement.
- You're ready to invest in your success.
WILL THIS HELP ME RESOLVE EVERY CONFLICT?
If you’re currently dealing with a challenging workplace conflict, our training, workbook, and card deck can provide powerful support. These tools offer valuable strategies to help you reflect on your situation and determine the best path forward. Whether you choose to apply specific techniques to manage the conflict yourself or decide to seek out someone who can guide you through it safely, this program equips you to make confident, informed decisions.
Past Participant
"Improvement was seen in all areas. Improved teamwork, more collaboration/collaboration among staff. Staff are more open to problem solving, and seeking support."
How to Get Started
Investing in your personal and professional development is an investment in your future success.
When The Conflict Decoder program is launched, the price will be $600 but is now available for a special pilot price of $295 plus HST for the first 30 individuals.
This is a fraction of the cost of hiring a conflict coach or consultant and much less than the time and stress lost to managing unresolved workplace conflicts (which most workers indicate eats up a quarter day a week – and up to 40% of your time if you are a manager!))
Ready to feel empowered to reach new heights?
Past Participant
“For me, it has made me less reactive and more reflective, less rushed to "fix" and more able to sit and think about situations before approaching the conflict.”