Module 7: iMessages

This Module is focused on a critical skill to help you share your perspective in a way the other person can hear it: iMessages.

First, a 14 minute video!

(Here are the powerpoint slides in a handout you can print and take notes on: Module 7 Handouts and Module 7 handouts large)

https://youtu.be/XYeOBKVuDmc

2. Now, let’s create a couple of iMessages! (Here are the offline docs in word: Module 7 Homework and pdf: Module 7 Homework)

Your Needs in Addressing Conflict

Name

Email Address

Take some time to think about what your needs are in addressing conflict. What typically happens for you in conflict, and, if you know, in conflict with the person in your practice case, that makes it hard in the moment? Do you find it difficult to respond because you need time to reflect? Do you worry about being interrupted when you pause to think? Do you get frustrated because they don’t respond? Are there communication agreements you need to have in place with the other person in for the conversation to be productive and respectful? List those needs here.

Create an iMessage to share your needs re addressing conflict in ways the other person can hear them. (This is a different iMessage than the one you created to invite the other to negotiate with you on the problem. This one is focussed on sharing with them HOW you negotiate. ie. the communication agreements you might negotiate.) Step 1 Describe in neutral terms what you are reacting to (or what you’ve reacted to in the past)...

Step 2 Explain your feelings without attacking...

Step 3 Explain your interests and why you feel the way you do...

Step 4 Ask for help in solving the problem... Invite collaboration.

If you are human, leave this field blank.

NEXT MODULE

iMessage to Invite Collaboration

Your Needs in Addressing Conflict

How Constructive Is Your Team’s Approach to Conflict?

Take this brief assessment to evaluate how safely and effectively your team handles difficult conversations.

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